Privacy Policy

Information Collection and Use

Shop.AutismSpeaks.org is operated and wholly-owned by turnkey merchandise programs, llc (“TMP”). Our company has a strict policy not to sell or share information to others differently than what is disclosed in this privacy policy. Information will be collected at several different points on the Shop.AutismSpeaks.org site.

Those information collections points may be:

Account registration
Creation of a wishlist
Placing an order
Updating or Editing your wishlist
Participation in a site survey

Order Placement

You will be required to provide information at checkout necessary to process and complete your order. You are required to provide your credit card number, billing address and a shipping address. Upon completion of the checkout process, your personal information is securely forwarded to Shop.AutismSpeaks.org. We use this information to fulfill your order and/or to contact you should questions regarding your order arise.

Surveys

From time to time, we may request your participation in a survey. Your participation is completely voluntary. Should you choose to participate, information we may request could include name, email address and demographic information (age range, zip code, etc.). Information you provide will be used to evaluate the function of our site and level of customer satisfaction in a range of areas.

Customer Care

Our Customer Care Department is available to take your questions, comments and suggestions via phone or email. Contact information can be found on the Shop.AutismSpeaks.org “Customer Care” page. It is our company goal and policy to read all messages and respond by the end of the following business day. Any information you provide in your correspondence is used to directly respond to the questions and comments you have submitted. To allow us to better serve you, you request that you provide as much specific information as you can. To improve our Customer Care, we may file your comments or decide to discard them upon review of your information.

Security

Your personal and sensitive information is of the utmost importance to us and we take every precaution to safeguard and protect your information. Whether you submit personal information online or offline, it will be protected. At Shop.AutismSpeaks.org, we regularly review the website to make sure we are in compliance and have implemented the most current technology and industry standards. We want you to feel secure when you visit, browse and shop our site. We use a secure transmission (SSL) when you provide your credit card information. All credit card information is encrypted and stored on a server, which is not Internet accessible. Once your credit card information is stored, it cannot be displayed on our site.

Email

Shop.AutismSpeaks.org does not condone or participate in the sending of Spam, unsolicited and commercial email. Only when you opt-in to receive email promotions from Shop.AutismSpeaks.org will we send them to you. Also after opting in, we will only communicate with you via email regarding specific inquiries and orders you contact Shop.AutismSpeaks.org about. By shopping at Shop.AutismSpeaks.org or sending us an email, you are electronically communicating with us and in doing so are consenting to receive communications from us electronically as part of your shopping experience or in response to your inquiry.

To opt-in to receive emails and promotions you may enter your email address at any time at Shop.AutismSpeaks.org. Receiving Shop.AutismSpeaks.org emails is voluntary and if you would like to discontinue receiving emails, you may unsubscribe at any time. To unsubscribe you can simply click the ‘unsubscribe’ button at the bottom of each email, by emailing or calling (855) 650-5017.

Cookies

Shop.AutismSpeaks.org uses cookies for our customers’ convenience. Personally identifiable information is not linked to you with the usage of cookies. By rejecting the use of cookies, your shopping experience may limit certain site features and functions. For example, you will not be able to view items previously added to your cart.

Links

Our site may contain links to other sites. We cannot be responsible for the content and privacy policies of those sites. We encourage you to view the privacy statements of each site you visit where your personal information is collected. This privacy policy solely applies to the information collection and use by Shop.AutismSpeaks.org.

Legal Disclaimer

Should we be required by law, or in the good-faith belief that action is deemed necessary, we may disclose personal information to comply with the edicts of the law or with the legal process served upon us.

California Consumer Privacy Act

Information We Collect

We will collect personally identifiable information about you, such as your name, postal address, telephone number, e-mail address, gender and date of birth, when you provide it to us while on this Site.

Category	Examples	Collected
Identifiers	A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers.	YES
Personal information categories listed in the California Customer Records statue (Cal. Civ. Code § 1798.80(e)).	A name, signature, address, telephone number, credit card number, debit card number or other financial information. Some personal information included in this category may overlap with other categories.	YES
Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information.	NO
Commercial Information	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
Internet or other electronic network activity information	Including, but not limited to, browsing history, search history, and information regarding a California resident’s interaction with an internet website, application or advertisement.	YES
Geolocation Data	Information that can be used to identify an electronic device’s physical location.	NO
Biometric Information	Physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, such as images of the iris, retina, fingerprint, face, hand, palm, and voice recordings.	NO
Information detected by senses	Audio, electronic, visual, thermal, olfactory or similar information	NO
Professional or employment-related information	Name, address, employment history, employment application (including Social Security Number, driver’s license, mailing address), background checks, IRS Forms W-4.	NO
Education information	Name or address of a student or family member, student number, date or place of birth, mother’s maiden name, handwriting, or other information that could identify a student with reasonable certainty.	NO

Personal Information Sales

We will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.

Disclosed Personal Information for Business Operation Purposes

Personal information may be used for business purposes to complete customer order transactions (including processing and fulfilling orders and transactions, verifying customer information, processing payments). The requirements of CCPA do not require the deletion of transactional information that must be retained in the event a consumer needs to be contacted regarding a product or service they have purchased. We will retain transactional records for these purposes.

Personal information may also be used for detecting and debugging technical site functionalities and to identify and make necessary repairs. Personal information is only used when tmp is contacted by a consumer highlighting a broken site functionality. If you wish to have your personal information excluded from debugging and repair activities, please contact our Privacy Officer.

Your Rights with Respect to Personal Data

You have the following rights with respect to your personal data:

You may submit a request for access to the data we process about you;
You may object to the processing;
You may request an overview; in a commonly used format of the data we process about you;
You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data

To exercise any of these rights, please contact our Privacy Officer. If you have an account you may also access your data and manage preferences by logging in and visiting “My Privacy Center”.

California Proposition 65

The State of California has passed California Proposition 65, which requires any product containing chemicals known to the State of California to cause cancer, reproductive harm or birth defects be specially labeled for consumers’ information. All product lead levels comply with FDA standards. Products will be marked accordingly, and Shop.AutismSpeaks.org is fully compliant with California's statute.

The following separate notices are required by California:

Lead Crystal: “WARNING: You will be exposed to lead, a chemical known to the State of California to cause birth defects or other reproductive harm, by consuming food or beverages that have been served or kept in leaded crystal products. This does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots.”

Ceramic Tableware with a yellow triangle on the packaging: “WARNING: Using this tableware will expose you to lead, which is a chemical known to the State of California to cause birth defects or other reproductive harm.”

Decorated Glassware: “WARNING: Materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.”

Proposition 65 Warning for other identified products: May contain lead, which is a chemical known to the State of California to cause cancer, birth defects and other reproductive harm. After handling, wash hands.

Product Quality Guarantee

Shop.AutismSpeaks.org works closely and very hard with our suppliers to design and produce products with the highest quality standards. We want you to be completely satisfied with your purchase, if you are not, please contact

Shop.AutismSpeaks.org offers a variety of shipping methods for your convenience. Shipping and handling fees are calculated by factoring in the value and weight of the product and the shipping method you are requesting. You can get a shipping cost estimate by choosing the item you would like to order and then enter your shipping address into the shipping estimator.

Shipping Options

Shipping Method	Estimated Delivery Date
Ground Service	1-10 Calendar Days
USPS Priority Mail	5-7 Business Days
3 Day Select	Guaranteed within 3 business days. Orders placed by Noon ET will be delivered in 3 business days for an additional fee
2nd Day Express	Guaranteed within 2 business days. Orders placed by Noon ET will be delivered in 2 business days for an additional fee.
Nexy Day Delivery	Guaranteed within 1 business day. Available to most destinations. Orders placed by Noon ET will be delivered by the end of the following business day for an additional fee.

To ensure proper and efficient delivery of your order, your shipping address must be a street address. Please contact Customer Care if you do not have a street address by calling (855) 650-5017 or completing and submitting our Contact Us Form.

Free Shipping Promotions

*Offers of free shipping are for Ground Service and apply to the contiguous United State only. Other restrictions may apply, see promotion for details.

*Promotional codes do not apply to clearance, sale and drop ship items.

International Shipping Powered by Zonos.

We have partnered with Zonos to service our international customers.

Your country flag will automatically display in the upper right corner of your screen. If you are shipping to a different country, simply click on the flag and select the appropriate country. Once you select ‘proceed to checkout’, you will be presented with the Zonos International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Zonos will charge your credit card for the entire purchase. We will process the order and have the good(s) transported to your international address.

Important Information: International and Canadian Bound Shipments

Orders bound for Canada or any other countries outside the United States and it’s territories may be subject to additional duty/tariff as they cross the international borders. These duties and tariffs are levied by the specific country and are out of the control of Shop.AutismSpeaks.org. As a result, any additional duty/tariff charges are the responsibility of the purchaser. Shop.AutismSpeaks.org is not liable to disclose or pay these taxes. For more information, please refer to the destination country’s trade agreement with the product’s country of origin. If you need to obtain country of origin information, please contact our Customer Care Team or call (855) 650-5017.

Contact Information

Questions, comments or concerns regarding this privacy statement should be directed to:

Shop.AutismSpeaks.org
61 Clark Road North
Battle Creek, MI 49037
Phone: (855) 650-5017